Support Policy Page
We promise to deliver friendly, efficient, and transparent customer service. Whether you need help choosing the right diaper size, tracking a delayed shipment, or resolving a technical issue on our website, we treat every query with maximum care.
2. Available Support Channels
You can reach our official customer care representatives through the following channels:
- ? Hotline Number: [Insert Phone Number] (Available from 9:00 AM to 10:00 PM every day)
- ? Email Support: support@wiwibabymart.com (Send your order details and screenshots for faster resolution)
- ? Live Chat & Social Media: Send a direct message to our official Facebook Page or Instagram account for instant automated responses and live agent support during working hours.
3. Response Time SLA (Service Level Agreement)
We value your time and aim to resolve issues as quickly as possible:
- Live Chat & Messages: We try to reply within 10 to 30 minutes during operational hours.
- Email Queries: You will receive a personalized response within 12 to 24 hours.
- Order Tracking & Issues: For delivery delays or shipping updates, our team will coordinate with logistics partners and update you within 24 hours.
4. Dispute & Complaint Resolution
If you receive a damaged, incomplete, or wrong product, please follow these guidelines to get immediate help:
- Report the issue to our support team within 24 to 48 hours of receiving the parcel.
- Share your Order ID along with clear images or an unboxing video showing the issue.
- Our support desk will fast-track your issue to our operations team to arrange a quick replacement or refund according to our Return Policy.
5. Abuse & Misbehavior Policy
We train our support staff to be patient, polite, and helpful. In return, we expect mutual respect from our valued customers. We reserve the right to terminate support or take official measures if anyone uses abusive language, threats, or harassment toward our support agents.
Wiwi Baby Mart — Best Baby Shop.
Gentle care for You & Your growing little star. Quality you can trust, prices you’ll love.
